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No, a family plan covers two adults (husband and wife) and up to four dependent children aged 0-16 years. A husband and wife should book their policy as 2 Adults.

The Outbound policy is specifically designed for GCC residents. It is for GCC residents travelling internationally. Non-GCC residents are not eligible to purchase this insurance.

The Inbound policy is specifically designed for non-GCC residents travelling into the GCC.

The policy covers emergency medical expenses, which includes consultations for illnesses like fever if deemed medically necessary. Routine check-ups or pre-existing conditions are excluded.

Unfortunately, your travel to Russia will not be covered. According to the updated list of sanctioned countries, any travel to, from, or through Russia (Russian Federation) is excluded from coverage. This policy applies uniformly to all sanctioned countries.

Yes, travel by road or cruise is covered, provided your trip is within the geographical limits stated in the policy and adheres to policy conditions.

If you were injured and require assistance, the assistance company will respond with what is deemed necessary. If the helicopter was deemed necessary then coverage may apply.

The assistance provider will assess the situation and arrange evacuation accordingly.

An emergency refers to any unforeseen and urgent situation requiring immediate attention, such as an accident, sudden illness, or other events leading to claims under the policy.

Direct billing is available in certain cases, but it depends on the medical facility and the assistance provider's approval. There is no specific network list provided, but the emergency helpline can assist in directing you to appropriate facilities.

You can reach the emergency helpline at: 800 - 035 702 831

Changes to travel dates or personal details can be made before the trip starts. Once the policy has commenced, travel dates cannot be changed. For editing other details, like nationality, contact customer support.

You can reach customer support at: +971 04 551 6325

To cancel your insurance, you must submit a written request along with the reason for cancellation. Policies can typically be canceled within five calendar days of purchase cooling-off period or if no claim has been made.

You can submit your cancelation request via email to customersupport@mootravelcover.com